Terms and Conditions for Direct Establishment Limited
Introduction
These Terms and Conditions outline the rules and regulations for the use of Direct Establishment Limited’s website and services. By accessing this website, placing orders, or using our services, you agree to comply with these terms. Please read them carefully, as they set out your rights and responsibilities.
1. Acceptance of Terms
By using our website and services, you confirm that you accept these terms and conditions and that you agree to abide by them. If you do not agree with any part of these terms, please refrain from using our website or services.
2. Orders and Contract Formation
All orders placed through our website are subject to availability and acceptance. Once your order is placed, we will send an order confirmation. A contract between Direct Establishment Limited and you will only be formed when we send you the order confirmation. We reserve the right to refuse orders at our discretion.
3. Prices and Payment
All prices listed on our website are in GBP and include VAT unless otherwise stated. Prices are subject to change without prior notice. The price you pay for goods will be the price listed at the time of your order confirmation. We accept various payment methods, including credit and debit cards, and payment is due immediately upon placing your order.
4. Shipping and Delivery
We offer several shipping options based on your location. Delivery times are estimated and may vary depending on your location and chosen shipping method. While we make every effort to deliver within the specified timeframe, Direct Establishment Limited is not responsible for any delays caused by circumstances beyond our control (e.g., weather, strikes, customs delays). We will inform you if a delay is likely.
5. International Shipping
For international orders, customers are responsible for paying all applicable import duties, taxes, and any customs-related fees. Delivery times may be extended due to customs clearance processes.
6. Returns, Refunds, and Cancellations
You have the right to cancel your order within 14 days of receiving the goods, provided they are returned in their original, unused condition with all packaging intact. To initiate a return, please contact our customer service team. Once we receive the returned goods, a refund will be processed within 14 days. If you receive a faulty or damaged product, we will offer a replacement or refund. Return shipping costs are your responsibility unless the product is faulty or not as described.
7. Product Availability
We strive to ensure that the products listed on our website are in stock. However, in the rare event that an item is out of stock after you place an order, we will contact you with an estimated restock date or offer an alternative product or refund. Direct Establishment Limited is not liable for any losses incurred as a result of stock unavailability.
8. Product Descriptions
We make every effort to display accurate product descriptions and images. However, we do not guarantee that all product details are entirely error-free. If a product does not match the description provided, you are entitled to return it for a full refund in accordance with our return policy.
9. Warranty
Many of the products we supply are covered by a manufacturer’s warranty. If you believe that a product you purchased is faulty, please contact us, and we will assist you in making a warranty claim. The warranty does not cover misuse, normal wear and tear, or improper storage or handling.
10. Limitation of Liability
Direct Establishment Limited will not be liable for any indirect, special, incidental, or consequential damages (including loss of business, revenue, or data) arising from the use or inability to use our products or services. Our liability is limited to the purchase price of the product(s) in question.
11. Intellectual Property Rights
All intellectual property rights, including trademarks, logos, text, and images used on this website, are owned by or licensed to Direct Establishment Limited. You may not reproduce, distribute, or use any content from our website without prior written permission.
12. Data Protection and Privacy
Your privacy is important to us. We collect and process personal data in accordance with our Privacy Policy, which explains how we handle your personal information. By using our website and services, you consent to the processing of your data in line with this policy.
13. Use of Website
You agree to use our website for lawful purposes only. You must not engage in any activities that could harm the website, interfere with its functionality, or compromise the security of the website and its users. Direct Establishment Limited reserves the right to restrict access to the website if misuse or violations are detected.
14. Force Majeure
Direct Establishment Limited is not liable for any failure or delay in performing its obligations under these terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, and internet failures.
15. Governing Law and Jurisdiction
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Amendments to Terms and Conditions
We may update or amend these terms from time to time without prior notice. It is your responsibility to check these terms regularly to ensure you are aware of any changes. Your continued use of our website and services after changes are posted constitutes your acceptance of the updated terms.
Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
- Email: [email protected]
- Phone: +44 20 3637 2963
- Address: 30 Churchill Place, Canary Wharf, London, E14 5RE
By using our website and services, you agree to these Terms and Conditions. If you do not agree, please refrain from using our services.